Terms of Use

Scoreline is run by Danyal Ahmad, trading as Scoreline (a sole proprietorship, Lahore, Punjab, Pakistan). We run an app and website where you can find sports venues, book and pay for court time, and play with others. We operate in Pakistan and the United States.

The venue provides the court and everything that happens there. We are the marketplace that takes your booking and payment and passes it to the venue. The venue is responsible for its facilities, staff, safety and opening hours.

By tapping Agree and continue after you create your account, you accept these Terms, our Privacy Policy, our Cancellation & Refund Policy and our Community Guidelines.

• You must be at least 13 years old to have an account. We ask your birthday once, privately; it is never shown on your profile and you can't change it yourself — if it's wrong, contact Support.
• If you are 13–17, you get a teen account: your profile starts private, adults you don't follow can't message you (not even through a game request), and we never send you offers. You can still book, pay and play.
• If we learn an account belongs to someone under 13, we close it. If we got the age wrong, Support can check it with an ID (see the Privacy Policy).
• Give us true details and keep them up to date. Each person has one account; don't share it.
• Keep your password and any two-step code safe. You are responsible for what happens on your account.
• You may book for someone else (a family member, a friend). If you do, you are responsible for that booking and for the people who come with you.

• Prices are shown in Pakistani Rupees (PKR) or US Dollars (USD), depending on the venue's country, before you pay. You pay the venue's listed price; our service fee is part of it, not added on top.
• When you start a booking we hold the court for 10 minutes while you pay. If payment isn't completed, the hold ends and nothing is charged.
• A booking is confirmed once your payment succeeds. You'll get a confirmation in the app and by email.
• Payments are processed by our licensed payment provider. We never see or store your full card number, CVV or wallet PIN.
• You can use Scoreline Credit, reward points, a venue bundle or a Season free hour at checkout where the app offers it.
• While you're playing, you may extend a booking by 30 minutes or an hour if the court is free next — the extra time is paid online.

You can cancel a paid booking up to a set time before it starts: 24 hours (Bronze), 12 hours (Silver), 6 hours (Gold), 2 hours (Platinum) — the window depends on your member level. When you cancel, our service fee is kept and the rest comes back to you as Scoreline Credit, which you can spend on any future booking. After the window closes, the booking can't be cancelled.

If a venue can't honour your booking (closed, double-booked, a fault with the court) or we make a mistake, we refund you in full — to Scoreline Credit straight away, or to your original payment method. The full rules are in the Cancellation & Refund Policy.

• Arrive on time. The venue checks you in; your time ends when the booking ends.
• Follow the venue's rules, safety instructions and staff directions.
• You are responsible for any damage you or your group cause.
• If you don't show up, the booking is still used and isn't refunded.

Scoreline lets you follow people, chat, open your booking to other players, join games and challenge friends. When you do:

• Be respectful. Our Community Guidelines apply to everything you post or send.
• You can unsend a message within 15 minutes, and delete any message for yourself at any time.
• Splitting the cost of a shared game is arranged between players outside Scoreline. We aren't part of that arrangement.
• If a host marks that you didn't come to a game you joined, it shows on your record. 3 such marks from 3 different hosts within 60 days stop you joining open games for 14 days. You can appeal through Help.
• Results you enter in challenges must be true. If a result is wrong, use Not right on it. Rated sessions follow the rules shown in the app.

Scoreline Credit, reward points, Season points and rewards, and referral rewards are explained in our Rewards, Seasons & Referral Rules. In short: Credit and points can only be spent on Scoreline, can't be swapped for cash, and can be removed if they were gained by breaking these Terms.

• Service messages — booking confirmations, receipts, reminders, safety and account notices, and important updates about Scoreline — go to everyone. They never carry promotions.
• Offers (promotions, deals) go only to adults who switched on News & offers. It starts off, and you can turn it off any time in your notification settings.

• Break the law, harm others, or harass anyone.
• Create fake accounts, use someone else's account, or game rewards, referrals or ratings.
• Book courts you don't intend to use to block others, or resell bookings.
• Upload content you don't have the right to share, or anything sexual, violent, hateful or illegal.
• Try to break, overload, copy or reverse-engineer the service.

Depending on what happened, we may send you a formal warning, remove a message, pause your Play features, stop you joining open games for a while, or suspend or close your account. We tell you what we did and why.

If your account is banned, your upcoming paid bookings are cancelled and not refunded. The venue keeps its share, the court is offered to others, and reward points you earned on those bookings are taken back. Unpaid reservations are simply released. You also leave any open games you joined, and games you host are taken off the board.

The email telling you about a ban has a link to appeal. Our Trust & Safety team looks at it again.

• Take a break: hide your account from other players until you sign in again. Nothing is deleted.
• Get a copy of your data: in the app (Account → Your data) or on the website (Profile → Get a copy of your data). We email you a download link.
• Delete your account: your account is frozen for 30 days, then your details are erased for good. Signing in during those days cancels the deletion. Bookings and payments stay in our records without your name. See how to delete your account.

We work hard to keep Scoreline available and accurate, but the service is provided "as is". Venues are independent businesses; we aren't responsible for what happens at a venue, or for injuries during play, except where the law says we are.

Where the law allows, our total responsibility to you for any claim is limited to the amount you paid us for the booking the claim is about. Nothing in these Terms removes rights you have under consumer protection law in your country.

If we make an important change, we tell you at least 30 days before it takes effect: a banner in the app and on the website, and one email, each with a short summary of what's changing. On the day it takes effect you'll be asked to agree before you book, chat or play again. Until you do, you can still see your bookings, get help, download your data or delete your account. Small fixes (spelling, clearer wording) just get a new version number.

These Terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction — unless the law where you live gives you the right to use your local courts or law, in which case that right stays.

Please contact us first at support@scorelineofficial.com; most problems are solved quickly that way.