Cancellation & Refund Policy

• Cancel before your window closes → our service fee is kept, the rest comes back as Scoreline Credit at once.
• Venue or Scoreline at fault → full refund, to Credit at once or back to how you paid.
• Don't show up, or cancel too late → no refund.
• Account banned → upcoming paid bookings are cancelled with no refund.

You can cancel in the app or on the website, under Bookings, up to a set time before the booking starts. That time depends on your member level: 24 hours (Bronze), 12 hours (Silver), 6 hours (Gold), 2 hours (Platinum). Once the window has closed, the booking can't be cancelled.

When you cancel in time, Scoreline's service fee is kept and the rest is added to your Scoreline Credit straight away. The cancel screen shows both amounts before you confirm. Credit works on any booking at any venue in the same currency (rupee Credit at Pakistani venues, dollar Credit at US venues), doesn't expire while your account is open, and can't be exchanged for cash.

If a venue can't honour your booking — it's closed, the court is double-booked or unusable — or something goes wrong on our side (a payment glitch, a mistake in the app), you get everything you paid back. Contact Support and we'll either add it to your Scoreline Credit at once, or refund it to the card or wallet you paid with.

Refunds to a card or wallet usually reach you in 5–10 business days, depending on your bank or wallet.

If we ban an account for breaking our Terms or Community Guidelines, its upcoming paid bookings are cancelled and not refunded — the venue keeps its share and the court is offered to others. Reward points earned on those bookings are taken back. The ban email has a link to appeal.

• If you leave the payment page, the court is held for 10 minutes and then released. Nothing is charged for a payment that didn't complete.
• If money left your account but your booking shows unpaid, or you were charged twice, contact Support with the time and amount. We check with our payment provider and fix the booking, or refund the extra in full.

• Extra time added during a session is paid online and isn't refundable once it has started, unless the venue couldn't provide it.
• Bundles (court hours bought in advance from a venue) follow the terms shown when you bought them; only the venue that sold the bundle can cancel or refund it.

Open Help in the app or on the website, or email support@scorelineofficial.com. Tell us the booking code. We reply during the hours shown in Help.